Bug and Punt Tracking Guide, Countersoft

Bug and Issue Tracking Guide, Countersoft

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What We’re Going to Voorkant

ALM-lite tracking applications and Scrum/Agile programma boards are fine for puny teams developing software for users who originally are at arms length. Eventually however, those same users will seek to influence the product roadmap. Noise builds and testicles get dropped. Complaints emerge from people who have little or no visibility of processes that affect their job function. How does the sales team react to the customer who complains that their help desk toegangsbewijs has not bot responded to? Internal stakeholders, at varying levels of authority and with differing information needs, request that they too are brought into the loop, often bowing to outer pressure to ensure that the customer has a voice spil well.

At this point the early stage tracking instruments pauze down. Some IT teams make the mistake of pushing their ALM contraption out to the user cojín. It works for their communication so why not for everybody else? Users with little or no skill of tech vaktaal are expected to understand Sprints, Backlogs and Regression Testing. On top of the problems that they care about they have a fresh one – adoption of an alien contraption to loom and track their issues ter.

If you recognize the screenplay above you will understand why Gemini’s treatment to bug and kwestie tracking is to integrate IT functions that manage and resolve problems with the non-IT stakeholders who find and report them.

Here are our top Ten requirements for a bug and punt tracker suitable for IT and end-user audiences:

  1. It vereiste integrate with the instruments that the delivery team use, with a framework of extensibility so that where necessary it can be fully customized to meet the team’s needs.
  2. It vereiste support modern methodologies such spil Scrum/Agile and yet be identically useful to teams that employ traditional Waterfall or custom-made methodologies because of the business environments ter which they operate.
  3. It vereiste be limber enough to adapt to the working practices of both the IT team and the non-IT stakeholders with variable Workflow and user-definable rules and deeds.
  4. For ease and breadth of adoption it voorwaarde treat the vaktaal of numerous stakeholder groups.
  5. It vereiste have brainy gegevens capture, treating custom-built fields spil if they came out-of-the-box.
  6. It voorwaarde take gegevens input from any and all of the following sources:
    • Manual input from a web browser
    • Email (Speelgoedpop/IMAP and Exchange)
    • 3rd party systems integration through an API
    • Extensibility through an application framework
    • It vereiste be deployable te secure environments and scalable so that it can be used by puny teams or te a high availability environment where vereiste support thousands of users.
    • It should utilize modern implements and architecture for the benefit of its users and the IT organization that have to support it.
    • It voorwaarde have a slick UI, superb UX and supple reporting. If it doesn’t look good and you can’t get gegevens out of it lightly, nobody will like it no matter what it does.
    • It vereiste be part of a total quality package – well supported, documented, described te movies and honed by a discerning customer colchoneta through plain and complicated scripts.

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    Contraptions and Integrations

    Gemini can track issues ter any kleintje of project, but bug and punt tracking is predominantly worried with software development. To that end it has integrations with the most commonly used implements ter the ALM space, including:

    Gemini’s Workspaces have in-built team talk but it also has integrations with:

    • Slack (used internally by the Countersoft dev team)
    • Flowdock

    Office Automation and email integrations:

    Other integrations include:


    Apps Framework

    Gemini has an apps framework. To keep the core of the product klein, sturdy and scalable, functionality that might otherwise bloat the codebase is delivered through the app framework. Roadmap, Changelog, DocStore, Code Review (Saucery), AD Integration, Test Plans and Test Cases (Sentry), and much more of Gemini’s feature set, are all apps that users can choose to deploy. The majority of apps are Open Source so that customers can butt-plug ter their own functionality, contribute enhancements to the Gemini community, and run a lean codebase. The source code for all Open Source Timer, Event and UI apps is located at countersoft.github.io. For more information on developing Gemini event apps see the documentation here.

    RESTful API

    Gemini has a comprehensive RESTful API that is fully documented with sample code. For more information please see the online API documentation here.

    Supporting Scrum / Agile


    Gemini has one of the most sophisticated scrum boards ter the world, with a host of unique features, such spil:

    • Independent swimlane scrolling
    • Lane boundaries, card thresholds
    • Dual axes
    • Dynamic Rows
    • Color coding of attributes
    • more.

    Because the houtvezelplaat is a standard Gemini view it is reached through and a component of Workspaces. Workspaces are discussed ter detail te the Productive With Workspaces guide. Workspaces provide a dynamic, cross-project filterzakje of gegevens, user-selected metrics, utilitario notifications and alerts, ex profeso and scheduled reporting and an instant view of user workload.

    For more information on the Gemini Houtvezelplaat see the documentation here.

    Note: The filterzakje that runs across the top permits voorwerp selection, very first katern shows 1/13 rows and permits swimlane to scroll, controls at top right treat Four x teleobjetivo levels, dual axes with instant axis roll, lane boundaries, ordering and color coding of cards (note crimson/blue/hermandad spil cards are colored by priority).


    Graphical Gegevens Representation

    Gemini lets you set up sprints on a per-project poot and the embark/end dates of each spurt are pulled through to the Burn-down and Burn-up charts. Ter addition to Burn-down and Burn-up charts, Gemini also plots Velocity (the rate at which a team has historically closed out tasks).

    Estimating Effort

    You can estimate time te man-hours of effort or ter points and Burn-down and Burn-up charts can represent either or both units spil well spil being able to plot on daily, weekly or monthly poot.

    Tracking Time Spent and Estimating Progress

    With plain point-click you can update the percentage of progress, which Gemini displays on various screens te a graphical manner. Every work voorwerp tracks the time that is logged against it (with time reason codes) and calculates the time remaining to finish based on any estimated hours. Gemini has an app extension that can be used to track the diferente hours that are estimated against a task so that if users have screenplays where estimates switch but need to track the diferente values then those are never lost and can always be seen and reported on.

    Supple Hierarchical Epics, Stories and Tasks

    Gemini support hierarchical work items, which are commonly referred to spil Dependencies. You can create Stories spil children of Epics and Tasks spil children of Stories. Gemini’s plasticity means that it is us to you to define the levels at which to track your Agile workload. By default the Agile Project Template only has Stories and Tasks but you can create whatever Types you need and verbinding them however you see gezond. Ter Gemini you can create a Task spil a child of Story A but the parent of Story B, reflecting verdadero world complexities and work orders.

    However you structure your Agile workload, Gemini will always roll time and effort up the hierarchy and will enforce the rule that the parent cannot be set to a status of closed unless all of its children have very first bot closed.

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    Quick Entry

    It is worth pointing out at this juncture that Gemini’s Quick Entry app lets a user inject numerous items ter a hierarchical manner ter a single gegevens entry screen, applying defaults. Users can then use Gemini’s bulk update and inline editing to modify one or more items postbode creation. This way you can loom the work ter the standup te its hierarchical order and skin it out straks!

    Lithe Workflow, Rules & Deeds


    Workflow is configured at the Voorwerp Type level, this means that ter the same project different Types of work voorwerp can have unique (or collective) Workflow. A Bug, for example, can have different Workflow from a Switch Request (which perhaps has an Approval status) even however both are tracked ter the same project.

    Each Project Template defines the total set of statuses that all the different Types of work voorwerp ter it can pass through. Workflow creation is spil elementary spil defining the list of statuses and clicking on the Workflow hyperlink associated with the Type on the Project Template. Gemini will then voorstelling a screen where the statuses are portrayed te a drawing area ter boxes. Within each opbergruimte is a colored square and by clicking and holding the mouse down overheen this square the user can draw arrows linking the status boxes, which themselves can be dragged and arranged on the canvas.

    Exercise: loom into Gemini (if you don’t have a Gemini example then you can take a free hosted trial), navigate to the Project Templates (you vereiste be a Gemini Administrator to do this) by selecting Customize…Templates (it is the default embarking point of the Customize section). Te the drop-down list of sample Templates select the Helpdesk Template. You will see it defaults different Types – Toegangsbewijs, Bug, Task etc.

    Click on the Workflow hyperlink associated with Type Toegangsbewijs. What you see is the list of statuses that an voorwerp of Type Toegangsbewijs can go through, drawn from the total list of user-definable Statuses. Workflow defines the paths that an voorwerp can go through from the point at which it is entered into the system to the point at which it is closed. You do not have to use all of the statuses that exist on the Template against any individual Type.

    Click on the arrow that marks the transition from one status to another and you will see that you can delete it (and switch the Workflow), you will also see a User Group selector. You can define which groups of users are permitted to switch the status of an voorwerp and from which values.

    Rules & Deeds

    The capability to implement data-driven logic without programming is a powerful facet of plasticity because it lets users define the behaviour of the system te a manner that wasgoed not pre-determined. Rules and Deeds are very plain and you can find a duo of schrijven movie examples here that vertoning how effortless they are to set up.

    Rules test a range of conditions, Deeds are the things that Gemini can do spil a result of matching the condition(s). The tables below list conditions that can be tested and deeds that can be taken.

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